You've Found Mold...
Mold was found during a water mitigation behind the vanity
Oh No! You wake up, walk into your bathroom and find a pool of water on the floor. Immediately you contact SERVPRO of Hernando County to come out to your home to start the process of drying it out. While inspecting the area they notice some microbial growth behind the vanity. NOW WHAT?
This unfortunate scenario was faced by one of our clients in her beautiful waterfront condo in Dunedin, Florida. Luckily SERVPRO of Hernando County arrived quickly and – as a firm licensed by the State of Florida as a Mold Remediator – we knew exactly what to do. Microbial growth and the dreaded threat of mold sounds ominous, but with a team of trained professionals behind you, it doesn’t have to be scary. Our technicians and project managers are trained to handle such threats so it's “Like it never even happened.”
Here’s a step-by-step of the process we use when dealing with any kind of microbial growth. Our No. 1 priority is safety. This is not only for our technicians but for our clients' health as well. We protect onsite workers with proper PPE (Personal Protection Equipment) first. The next step is equally as important and that consists of us placing containment to separate the uncontaminated area from our work zone and minimize the opportunities for spores to spread. Next we detached all affected material such as the vanity, bathtub, and even the mirror mounted to the wall. It’s crucial to remove anything that could be affected, and if being saved, we clean and treat it before placing it back. It’s worthy to note that while working with mold in any situation we always have air scrubbers in place and negative pressure to ensure that we don’t contaminate anymore of the space. Drywall was then removed, all studs and framing treated and wiped, and the air scrubber was left overnight to get anything that may have been left behind. The final step in treating this kind of disaster is an independent clearance test, in which an independent environmental hygienist collects air samples to confirm any issues have indeed been remediated. This step provides a confirmation that the property is safe for occupancy and that the procedure was successful.
So while mold might seem like a reason to panic, rest assured when you use a firm like SERVPRO of Hernando County.
Employee of the Month for November 2019
In-House Construction Manager Sheldon Borris
Big thanks to Sheldon Borris, the November Employee of the Month at SERVPRO of Hernando County. With his outgoing personality and Caribbean island attitude, Sheldon is a keystone member of our team with almost three decades of experience in carpentry and construction.
He joined the SERVPRO of Hernando County team three years ago after working for another SERVPRO operation in New Jersey for four years. As manager of the In-House Construction team, Sheldon leads with patience and kindness and a spectacular knack for client service. His example is a critical part of our strong team.
We honor Sheldon for his work in November, but really, his skill and attitude are on display every day. Thank you, Sheldon, for all you bring to the team at SERVPRO of Hernando County
Thank you, Sheldon!
Top 3 Causes of Water Damages
Leaking toilet caused a water damage in this bathroom.
With the end of the year approaching quickly, we are looking back at some of the most frequent sources of water damages we have witnessed in 2019! Water damages occur more frequently than you may think and there are more causes than we can count, but here are the top 3 sources we have ran into in 2019, and prevention tips you can use in 2020.
- Hot water heater
Most people know that when their water heater is leaking, it means trouble. This minor nuisance can turn into a major problem before you realize what’s happening, so it is something that should be handled quickly and professionally.
A small pool of water can be easily cleaned up with minimal damage to your floors if you catch it quick enough. However, this small drip will soon turn into a flood that will cause damage to your sub-floors and even dry-wall if left unattended.
You may be able to establish if the leak is an easy enough repair, or if you will need to replace the entire water heater. Regardless of the verdict, we always suggest contacting a licensed plumber to look at the situation and determine the next course of action needing to be taken.
Most of us have dealt with a toilet leak at some point. It is one of those household issues that cannot be left unattended for a long period of time or it can cause serious damage to your home. Detecting the cause of leak can be somewhat of a challenge because of the number of active, working parts.
Depending on the location of the leak from your toilet, it can also change the type of loss you have from a standard water damage to a sewage loss. This can cause more damage than a standard loss and require a larger, more detailed mitigation. I think we all can agree, sewage throughout our home doesn’t sound very appealing.
- Ice Maker supply line
An occasional wet patch under the fridge could be stray backsplash from the water dispenser or a few dropped ice cubes. We’ve all accidently kicked an ice cube or two under the fridge, but when it happens over and over, you’ve got a problem. Those puddles on the kitchen floor are sure signs that your refrigerator ice maker water line is leaking.
Visions of saturated baseboards and mold behind the walls flash before your eyes, but have no fear, SERVPRO of Hernando County is here.
No matter how, where or why your leak has occurred, we are here to help. SERVPRO of Hernando County is here 24/7 to mitigate any water loss that may be affecting your home. We’re only a phone call away!
Sit down with our owner/ operator Jeremy George
Owner/ Operator Jeremy George
NAME: Jeremy George
YEARS IN FIELD: 27
- How did you get started with SERVPRO?
My parents, Laurie and Andy, joined the SERVPRO franchise community in 1992, and for the first few years, ran the operation from our home and our family were the primary employees. I responded to my first water damage when I was 13. After graduating from the University of Central Florida, I spent some time in Dallas before returning home to work full-time in the business and assist my parents with their retirement goals.
- What do you feel has been your greatest reward in this line of work?
I love what we do because we help people when they need it, plain and simple. But as I’ve developed into my role as owner, the ultimate reward for me has been watching our team come together, grow and advance as professionals, and people. We work hard to promote from within, and watching a team member focus in on their interests, skills and goals to begin a meaningful career path that advances them professionally as well as personally, is extremely satisfying. Working with fantastic people, and watching how SERVPRO can assist them in reaching their own goals, is the greatest part of my job.
- Does your SERVPRO franchise give back to your community? How?
We do, and it’s easy because our community gives so much to us. This month we sponsored the Festival of Trees, a Christmas tree auction benefitting the Good Samaritan Clinic – one of West Pasco’s most moving nonprofit operations, providing healthcare on a sliding pay scale to underserved populations. We are also , once again, an honored sponsor of the Celebration of Lights, a seasonal effort launched by my dear friend the late Dave Parris to benefit various charities in West Pasco. If you happen to drive by this weekend you can see the SERVPRO of West Pasco animated light, where you’ll find an elf is happily operating an extractor to remove water from a melting snowman. We also give of our time, with me personally serving on the board of the Greater Pasco Chamber of Commerce, and also as an active member of the New Port Richey Rotary Club.
Ending 2019 together
Celebrating 2019 with our SERVPRO of Hernando family
As 2019 closes, we decided to celebrate the best way we know how here at SERVPRO of Hernando and that is with a celebration! We have so much to be grateful for and commemorate, both as a team and in our individual lives. Together we spent the night watching a beautiful sunset, spending time with our families, and did we mention our mashed potato bar?
Were truly honored to be able to recognize members of our team for exceptional service in three areas, presenting three awards: the Client Service and Care award, the Quantum Leap Award for outstanding professional development, and the Employee of the Year. This year, we were pleased to award the following people:
Samantha A. accepted the Client Care and Service award, admiring her dedication to our customers as the dispatcher and carrying that into her recent promotion to Client Care Coordinator. In her new position with us, Samantha goes out of her way to ensure clients are satisfied with the service they’re receiving – from start to finish. I think its safe to say from the positive feedback our customers have given, that she, along with the rest of our team, is doing a phenomenal job!
Thomas K., respectfully and rightfully accepted our Quantum Leap Award. Thomas became a member of our SERVPRO of Hernando team as a technician this year and immediately proved to us that he has a future in the industry, obtaining IICRC certifications and always spreading his positive attitude to not only his coworkers, but our clients as well.
Leah P. was recognized as our Employee of the Year, following two years as the Client Care and Service recipient. Leah is devoted to taking leadership in many areas and using problem-solving skills on a daily basis. Known around here as the Water Queen, she manages water damages from the office perspective, while lending a calm, helpful hand to customers when they need it most.
This fantastic triad, along with the remaining member of our SERVPRO of Hernando team, are the heart of our company and also valuable members in our community while helping our customers when they have no where else to turn. We are thrilled to see what 2020 brings our SERVPRO of Hernando family.
Leading Causes to Commercial Water Damages
Most are familiar with the work us here at SERVPRO of Hernando County do for home owners when they have water damage. However, did you know we also treat large commercial facilities as well? We are able to handle all sizes of water disasters, and as a part of our cleaning and restoration duty we are here to educate our community. Listed below are some of the most common reasons water damages occur.
Living in Florida comes with the common knowledge of how brutal storm season can be. Water damages done to commercial buildings happen for many reasons but when a massive storm or hurricane blows through, there’s a high potential your space might have water damage. A fallen tree crashed into your exterior leaving you exposed, flooding all throughout your interior, or even a broken window that now has allowed access for water, it is all possible.
- Plumbing Backup of Mishap
An overflowing sink or toilet is rather common in your home, but it can also occur in your commercial space. When a pipe is clogged or backed up the easiest way for water to escape is through back up through the drain, leaving you with a sopping wet mess. Backups are common when a pipe has become clogged by a variety of materials and objects: food, grease, paper, clothes.
Something that mostly goes unnoticed, your buildings foundation. It does not have to be a large detrimental crack that stands out greatly, but often times it’s a smaller crack that allows water to seep in. Water that has entered through your foundation not only allows for water damages but if the water is absorbed by any materials there is a high chance mold growth will develop, making the damages even worse.
Also caused by a number of things, a pipe burst is one of the most frequent causes of water damages we see here at SERVPRO. Whether it was a large clog backup, a loose fitting or old pipe materials, it can create a burst. Having a plumber inspect your facility’s plumbing can help you greatly when attempting to avoid a pipe burst or water damages in general.
When the unexpected happens, give us here at SERVPRO of Hernando County a call to make your damages “Like it never even happened.”
SERVPRO of Hernando County (352)-683-3730
The American Red Cross: Staying Safe
The American Red Cross has put out a shocking statistic for fire safety that states over 1.32 million house fires occur each year in the United States. Not only that, but in house fires over 2,500 people lose their life and more than 12,600 people are injured.
These tragedies and house fires can sometimes be prevented, unlike other disasters that can occur to your home.
The American Red Cross has compiled fire safety tips that are relatively simple to implement into your life and or home. These tips can help prepare for unexpected events that can be life threating. In an event of a house fire it is possible that once a fire ignites, you may have as little as two minutes to get out and get to safety.
Those two minutes are very short, especially if you are disorganized and frantic. That is why research shows these tips from the Red Cross can save lives when practiced regularly. Having a plan, being prepared, and staying calm in an event like these can be lifesaving.
Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
Test smoke alarms every month. If they’re not working, change the batteries.
Talk with all family members about a fire escape plan and practice the plan twice a year.
If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.
3 Ways to Avoid Water in Your Home
While most disasters deem unpredictable and wild, when it comes to water damages there are a few tips you can follow to help lessen the possibility of damages to your home. Listed below are 3 tips you can implicate in your life to help lessen the risk of water damages:
- Observing Your Appliances
In every home that has appliances that use water, often times there is a small hose like object called a supply line attached to the back. This hose is one of the main sources of water damages we see here at SERVPRO. Simply watching and checking in on your supply lines can help you drastically when attempting to prevent water damages.
Supply line leaks occur when there is a crack that develops in the hose or the hose breaks all together, then displacing water all around into the area. To avoid this, regularly inspect your supply lines, looking for little kinks or potential cracks developing in your hose. If found, replace the hose immediately or call a provider to come inspect your appliance for further damages.
- Regular Bathroom Maintenance
Just like watching your appliances, checking around your bathroom and doing regular maintenance can help you avoid possible water damages greatly. When conducting maintenance, check for a potential pipe burst or pools of water near you tub, around your toilet or under your sink. If found, it is best to remove water quickly in order to lessen further damages. Sitting water allows for materials to absorbs moisture and then possibly grow mold. Doing regular maintenance allows you to potentially see an issue in action and stop it, getting the help you might need, before it gets worse.
- Checking your HVAC Unit System
Commonly HVACV Units have the potential to develop moisture problems within your home. To avoid damages from HVAC systems, have a provider do regular maintenance on your system. Having a professional set of eyes on your unit can help eliminate problems before they grow into damages that can affect your home.
When the unexpected disasters hit, give SERVPRO of Hernando County the call to make your damages “Like it never even happened.”
The Importance of SERVPRO's Emergency READY Profiles
SERVPRO's Emergency READY Profile is an essential tool for commercial operations.
SERVPRO of Hernando County was recently tasked with a large project to complete for a commercial entity, creating SERVPRO Emergency READY Profiles for 11 branches of a global organization that provides recreational services in community facilities around our local area.
While our management team met to discuss how we would successfully complete this task for our client, we realized how each of the facilities is unique in their own ways. Not only that, but we questioned by wouldn’t every business and commercial operation have a tool like this Emergency READY Profile.
One of the leading statistics as to why your commercial operation should have a plan in place like these Emergency READY Profiles, is because up to 50 percent of businesses close their doors permanently, following a disaster. However, the ones who survive after a disaster strikes is due to most of them prepared and had plan in place, incase such an event occurred.
A great way to prepare is by using the opportunity of creating a SERVPRO Emergency READY Profile. Our team here at SERVPRO of Hernando County creates this tool personalized to your business, your operation, and your facility. We create this tool to serve as an immediate plan of action that goes into place when a disaster occurs. This Profile serves as a tool for a property manager, business owner, and the entire facility staff. The main goal of implicating one of these plans is that the entire team knows what to do and expect prior to an event happening that way if such a disaster does happen, things can be handled in a calm and timely manner.
The SERVPRO ERP tool includes:
- A no-cost assessment of your facility
- A concise, personalized Profile Document that contains only the critical information needed in the event of an emergency.
- Facility details such as shut-off valve locations, priority areas, and priority contact information
- Establishment SERVPRO of West Pasco as your disaster mitigation and restoration provider.
- Identification of the line of command for authorizing work to begin.
- A guide to help get back into the building following a disaster.
Of course, it is our hope your commercial operation does not encounter a large loss, however it pays to be prepared. Gives us a call to start your ERP and get prepared today. SERVPRO of Hernando County (352)-683-3730
After The Call To SERVPRO
Trust that the proper to help you from your water damage are on their way once you have called SERVPRO.
You have called SERVPRO, a crew has been scheduled to arrive at your water damage, what is there to do now?
First and foremost, try and stay calm. The proper people to handle your disaster are on their way and our technicians from SERVPRO of Hernando County have the manpower, expertise, and equipment to handle the damage done to your property after the disaster, regardless of size or severity.
Do not panic. Simply trust in us that we truly can make your damage look “Like it never even happened.”
While our highly trained technicians are on their way, those minutes in between can be rather crucial and there are some things you can do to lessen further damage.
- Shut off the source of the water.
- Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.
- Remove as much excess water as possible by mopping and blotting
- Wipe excess water from wood furniture after removing lamps and tabletop items
- Remove and prop up wet upholstery cushions for even drying
- Place aluminum foil or wood blocks between furniture legs and wet carpeting
- Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
- Use wooden clothespins to keep furniture skirting off damp floors
- Hang draperies with coated hangers to avoid contact with wet carpeting or floors