Here at SERVPRO we have a 1-4-8 timely assignment. This is to help reduce claims loss expenses. If there is water pouring into a business or a home, time is of the essence. This is the reason we created this guideline. When it comes to any emergency situation, a SERVPRO employee will contact you to arrange a time for service within an hour. Within four hours of the loss coming in one of our SERVPRO trained professionals will be on-site and start the mitigation process. This would be extracting water or anything else that needs to be done to control the situation. Lastly, within eight business hours of the on-site arrival the client will receive a verbal briefing of the scope and the communication with the adjuster will begin. If the client is self-pay, we will have a verbal briefing with the client to see what they want to do to proceed. This really sets us apart from our competition because we strive to exceed our clients expectations by removing fears that the client might have after experiencing a loss, and they will see results in a timely manner.