Recent Why SERVPRO Posts
Day in the Life of a Marketing Rep
Here is a day in the life of a Marketing Representative here at SERVPRO! I arrive at the office to begin my workday at 8 AM. I begin with logging into our work center and checking out whatever new jobs have come in overnight. Once I filter through those jobs, we begin our Work In Progress meeting and go over all the details of each of the clients losses. We discuss the damage, our plan, and how we can best serve each customer with their unique situation. Next, we discuss employee schedules for the day. I use this information for my schedule so I can meet other staff members to introduce myself to each customer. If I am not going out to see clients, I spend my time promoting our company to potential commercial clients. By creating a route for myself, I can visit multiple customers and potential clients in a day. I grab some marketing materials, sometimes some donuts for some of the commercial jobs that I know are closing that week as a “thank you”, and I am on my way. I spread awareness of SERVPRO, and I get the word out in the community that SERVPRO is a great company to choose when you are looking for cleanup or restoration needs. I love the company that I work for and I want every customer to love them as much as I do!
When You See Green, Think SERVPRO!
Neon green is not my car color preference, but it serves a very specific purpose when it comes to customer and company recognition. It is said that the first person who started SERVPRO did a test to see what color people liked better on cars, which ones stood out and caught the eye more. He had a variety of colors and more times than not people chose the neon green. To this day, all the SERVPRO franchises you see around have the neon green color and when you see green, you think SERVPRO. It Is sort of funny the way that it sticks in people’s minds. One of the questions we ask our clients when they call in for us to come out to help them is, “where did you hear about us?’, and a lot of the times the response will be “I saw your truck, or I saw your cubes driving around town”. We love to hear this because that just goes to show that when our customers see green, they too think of SERVPRO!
Here at SERVPRO we have a 1-4-8 timely assignment. This is to help reduce claims loss expenses. If there is water pouring into a business or a home, time is of the essence. This is the reason we created this guideline. When it comes to any emergency situation, a SERVPRO employee will contact you to arrange a time for service within an hour. Within four hours of the loss coming in one of our SERVPRO trained professionals will be on-site and start the mitigation process. This would be extracting water or anything else that needs to be done to control the situation. Lastly, within eight business hours of the on-site arrival the client will receive a verbal briefing of the scope and the communication with the adjuster will begin. If the client is self-pay, we will have a verbal briefing with the client to see what they want to do to proceed. This really sets us apart from our competition because we strive to exceed our clients expectations by removing fears that the client might have after experiencing a loss, and they will see results in a timely manner.
Our Reviews Speak for Themselves!
Committed to Excellence
At SERVPRO of Hernando County, we work hard to ensure our customers are happy with the services we provide. Here are some customer testimonials from our website:
“We had black mold in our cabinets and the wall behind the cabinets. Steven came quickly and took complete care of everything. He made sure all the contractors were here on time and he had everything done so quickly. Shana took care of all the insurance forms and was always there when I had any questions Thank you very much I will always recommend SERVPRO of Wesley Chapel, West Pasco, and Hernando County.”
“We called SERVPRO on a Thursday late in the afternoon after the plumber we hired had had given us the bad news that we most likely would be ripping up all the tile in the bathroom and would need to dry the floors. I decided to call SERVPRO first to get an assessment of what damage was in the home and whether or not I should be calling my insurance company. Michelle was at my door Friday morning at 8:15 she was very helpful, very thorough in her investigation of the problem and has given me great advice on how to proceed from here. Michelle took the time to answer all my questions and left me with the knowledge to make the appropriate calls to move forward. . on top of that when she said call me questions, I believed her. In this world today finding a company that returns your phone calls, shows up on time, and has employees who care it's a rare find. So happy I called SERVPRO and you will be too.”
Call Us Today!
SERVPRO® of Hernando County cares about our customers. Our highly trained restoration technicians are on-call 24-hours a day to restore your property damage in Spring Hill, no matter how big the job is. Call us today at 727-847-3000.
A Blog From Our Water Damage Queen
COMRADERY IS NOT GONE!
The definition of Comradery is - a spirit of friendly good-fellowship. I have had the opportunity to work with several other SERVPROs where comradery has been deeply expressed and appreciated on both sides. From SERVPRO corporate to the local county and states, the assistance and overall advice has been enlightening. As we all know, the world of emergency services can be stressful. However, when you can call another SERVPRO and hear a friendly voice, that is when you know how far-reaching the SERVPRO “family” really is. For individuals that have never had the opportunity to speak with a comrade at another SERVPRO, I highly suggest you reach out for a quick introduction. It’s not scary at all! I still get excited when travelling back home to Maryland when I see a SERVPRO vehicle. I find myself prideful in the fact that I belong to an organization that gives a helping hand to each other.
Kitchen Fire Safety Tips for Your Spring Hill Home
This fire caused damage on over half of this Spring Hill home.
Kitchen Fire Safety Tips
In the kitchen grease fires are extremely common while cooking your favorite meal. This type of fire is known to go out of control rather quickly. Kitchen fires also known for getting completely out of hand very rapidly. Even a little bit of spilled grease could get out of hand.
Here are some tips on how to prevent a grease fire: Do not leave the grease unattended; always stay in the kitchen when you are using grease. Move all items that are flammable away from the heat source. Keep the grease at a reasonable temperature when cooking. Add the food slowly to prevent splatter. Always keep children or animals away from the stove while cooking with grease.
Now if the grease fire does ignite, here are some helpful tips to deal. Cover the flames with a metal lid or a cookie sheet so the fire is contained. Always keep baking soda nearby to toss on the grease fire, keep a fire extinguisher nearby in case of any emergencies, turn off all of the heat source if it is safe to do so, never try to extinguish the fire with water and never attempt to move the item that is on fire.
Lastly, for a grease fire, DON’T PANIC. People tend to get in a panic and that’s where the fire can take control and cause some serious damage.
Our Sense of Normal
Our team finally got together for our first monthly all employee meeting since COVID 19
On Friday, October 2nd, we had our first all employee meeting since the start of COVID. While it was not how we usually get together to celebrate the previous month's achievements, it was great feeling that small sense of normal we’ve all been missing. While we spread our chairs out 6 feet apart in the parking lot and ate prewrapped breakfast sandwiches, we reminisced on life before COVID. We also announced our 6 employee of the month awards that we were not able to give out. We are so proud of the way our team has stepped up through these trying and unpredictable times. Between COVID 19 and the influx of hurricanes this season there has been many sleepless nights while our team scrambles to help those in need. We’re grateful for the compassionate, hard working men and women that dedicate their time and energy to helping our community every day!
SERVPRO of Hernando County Introduces Matterport
SERVPRO of Hernando County Introduces Matterport
With technology constantly improving, SERVPRO of Hernando County likes to stay up to date with the times, which is why we’ve included Matterport Pro 2 to our emergency service procedures!
What is Matterport?
To simplify, this innovative, cloud based, powerful 3D platform lets you turn any space into an accurate and immersive digital twin. This is a standard tool that we use with many positive attributes. Not only does this device reduce time for our technicians, it reduces the amount of site visits from adjusters as well. By using this technology, our trained and certified technicians can upload the damage directly to your insurance company and yourself. This greatly reduces any insurance disputes on what may or may not have been affected by the initial damage. We can also attach virtual tags to show moisture in certain areas of your home or business. With the amount of time and resources saved, we are able to improve our CAT event response by nearly quadruple.
We’re constantly striving to provide the best customer experience we can in our clients time of need! If you or someone you know have suffered any damage in their Spring Hill home or business please give us a call at 727-847-3000! For reference of our work, check out our Google Reviews!
Day 10: The Day
Day 10 I can verify that, despite COVID-19, every company’s A/R (accounts receivable) department is up running smoothly right now. The invoices are printed almost ahead of schedule, then mailed, emailed, faxed and texted to you. On the other hand, the A/P (accounts payable) departments appear to be having major technical difficulties – does COVID-19 affect the ability to print checks to pay bills? (Really guys, I saw it on the Internet – the virus can smear ink! JUST JOKING) Trying to get ahold of anyone in an accounts payable department at a mortgage company, for example, is like changing a diaper. You are kind of used to the process and do not think it will be that bad, only to realize this next experience is worse than you could imagine, makes you wonder how it was even possible to reach this level and you think about your life choices for a second. Once you do get through to someone, chances are they are just taking messages. This person always makes me feel confident the message is taken accurately and sent with urgency to the exact person I was seeking. So, for now, we will keep sending emails and leaving messages. On the bright side, the Bucs signed Tom Brady. Life is good. -Jeremy George
Day 11: The Day Someone Sneezed Four Times
Day 11 They had to come inside. Outside the front door they stood, clutching a check and looking earnest, kind even. Under normal circumstances, they could turn the door handle and walk right inside. But in the Covid-19 world, I had to unlock the deadbolt myself. Through the glass door I made eye contact – they appeared ok so I turned the key. The check was surrendered without issue, and then they did something unconscionable. It was beyond belief. They sneezed. Not just once, but four times. (In case you can’t picture it: “Achoo! Achoo! Achoo! Achoo!”) Two months ago, I probably would have said, ‘Bless you’ (I actually do not know why I say this), offered a tissue and forgotten about the incident. Today however... I wanted to channel my inner Hulk and heave them through the glass window that I had just looked through and decided they were ok. I thought horrible thoughts about their character, I made judgments about their values and sense and I contemplated giving them their check back. (I quickly got over the last part and made the deposit with ease.) As a sneezer myself, I realize my life will probably never be back to normal. I have tried to hold a sneeze in, but the inner forces always win and somehow create what is now considered a disgusting hand. I suppose I could sneeze in my mask but that seems potentially messy too. I get it, I do not want to be around us sneezers either – sneeze at home, weirdo! Anyway, on the bright side, you can still bring your sneeze-riddled checks to the office but you just have to put it under the front mat while we stare at you from the glass window, in a non-judgmental way of course. If you need a tissue, just ask: We will crack the door enough to offer you one, just try not to touch the box. Or sneeze. --Jeremy George
Day 12: The Day My Wife Asked What I'm Doing Online All The Time
Day 12I’m a little worried. My searches on Craigslist, AutoTrader, Ebay – you know, the hours I pore over the website at night after my early-bird wife falls asleep, am I the only one? – are becoming more and more random the longer this situation drags on. I believe I am looking for things, I am not sure what things but things that could potentially help our business. So far, I have looked at a pizzeria for sale in St. Pete, someone who had 9 paint sprayers with 17 ladders and another guy with a bucket truck. None of these are helpful to me but I did text two sellers to see if the items were still available. For anyone interested in a pizza shop or a bucket truck, I know a couple guys. In this era of social distancing, the bucket truck might make for a nice delivery vehicle.Over the years I have found some success with these searches. We now own dump trailers, portable storage units, a flatbed trailer, a couple of box trucks, an F150 and two forklifts -- thanks to past late night searches. I mean, why would you only have one forklift when you can have two?Not every online purchase is a winner. I did buy what I thought was a tow-behind smoker off the side of a guy’s house for $200. I had to put in another $800 to make it safe to pull around, and turns out it is a grill and not a smoker. I use it once a year. When our first son was born, I wanted to get Nora the best breast pump available. So obviously, you would search CL – right? I found what I thought was a steal of a deal. I drove to arguably the worst part of Tampa to the house, where three looking dudes were hanging out outside and immediately realized the deal was not the “steal” so to speak. I was happy to pay and get back into my truck as fast as possible.Anyway, I hope the COVID-19 pandemic passes sooner than later so I do not find myself looking into that plasma cutting equipment I saw. On the bright side, with all this time, we are going to look into retro-fitting the grill into a smoker this week for about $600 and we should have some ribs going on Friday. Feel free to stop just stay your distance. — JG
MVP for January 2020
The team at SERVPRO of Hernando County is bar none. For years, we’ve honored one team member each month, presenting them with a small token of appreciation and a large amount of gushing and gratitude. Until now, the executive team selected the Employee of the Month; but we’re turning it back on the team now and looking to colleagues to nominate each other for a specific action that demonstrates our company’s Mission, Vision, and Purpose.
For our inaugural MVP award, we received dozens of inspiring notes about the great work of our team, but there was one that stood out. While driving home after an exhausting day in the office, Shanna R., our Project Coordinator for our West Pasco division, saw one of our technicians on the side of the road in distress. He had just gotten into a car accident and was waiting for police to arrive. Being that he is only 19 and his family is states away, Shanna went out of her way to sit with him and help him through the process for over two hours, not arriving home to her own family until late that night. This completely selfless and caring act is exactly what we look for in an MVP. We’re more than just a team at SERVPRO of Hernando; we’re a family and Shanna’s act was a prime example!
Employee of the Month for December 2019
Our hearts are full as we honor our employee of the month for December 2019. As the year came to a close and we looked back on 2019’s highs and lows, this decision was easy. Time and time again, facing personal challenges many can only imagine, this person showed courage, strength and resolve, and a caliber of integrity that inspired the whole team. April P. has been with the company for the last two years as the Project Coordinator for Hernando County, and in that time she has become an important part of the SERVPRO family.
In August 2019, April was diagnosed with breast cancer. When she received the diagnosis, she was determined to make a full recovery will maintaining her full-time work schedule. She was a warrior throughout four chemotherapy sessions, leaning on colleagues and friends for support and keeping a positive attitude throughout it all. Although her journey is not complete, she continues to push forward, maintaining her regular schedule and being a resource to the SERVPRO team and client, and she plans to continue this as she begins additional treatments in the coming months. Just as April has supported our team, we are proud to continue to support her. Thank you, April, for your courage and dedication and for being an example to us all.
Employee of the Month for November 2019
In-House Construction Manager Sheldon Borris
Big thanks to Sheldon Borris, the November Employee of the Month at SERVPRO of Hernando County. With his outgoing personality and Caribbean island attitude, Sheldon is a keystone member of our team with almost three decades of experience in carpentry and construction.
He joined the SERVPRO of Hernando County team three years ago after working for another SERVPRO operation in New Jersey for four years. As manager of the In-House Construction team, Sheldon leads with patience and kindness and a spectacular knack for client service. His example is a critical part of our strong team.
We honor Sheldon for his work in November, but really, his skill and attitude are on display every day. Thank you, Sheldon, for all you bring to the team at SERVPRO of Hernando County
Thank you, Sheldon!
Sit down with our owner/ operator Jeremy George
Owner/ Operator Jeremy George
NAME: Jeremy George
YEARS IN FIELD: 27
- How did you get started with SERVPRO?
My parents, Laurie and Andy, joined the SERVPRO franchise community in 1992, and for the first few years, ran the operation from our home and our family were the primary employees. I responded to my first water damage when I was 13. After graduating from the University of Central Florida, I spent some time in Dallas before returning home to work full-time in the business and assist my parents with their retirement goals.
- What do you feel has been your greatest reward in this line of work?
I love what we do because we help people when they need it, plain and simple. But as I’ve developed into my role as owner, the ultimate reward for me has been watching our team come together, grow and advance as professionals, and people. We work hard to promote from within, and watching a team member focus in on their interests, skills and goals to begin a meaningful career path that advances them professionally as well as personally, is extremely satisfying. Working with fantastic people, and watching how SERVPRO can assist them in reaching their own goals, is the greatest part of my job.
- Does your SERVPRO franchise give back to your community? How?
We do, and it’s easy because our community gives so much to us. This month we sponsored the Festival of Trees, a Christmas tree auction benefitting the Good Samaritan Clinic – one of West Pasco’s most moving nonprofit operations, providing healthcare on a sliding pay scale to underserved populations. We are also , once again, an honored sponsor of the Celebration of Lights, a seasonal effort launched by my dear friend the late Dave Parris to benefit various charities in West Pasco. If you happen to drive by this weekend you can see the SERVPRO of West Pasco animated light, where you’ll find an elf is happily operating an extractor to remove water from a melting snowman. We also give of our time, with me personally serving on the board of the Greater Pasco Chamber of Commerce, and also as an active member of the New Port Richey Rotary Club.
Ending 2019 together
Celebrating 2019 with our SERVPRO of Hernando family
As 2019 closes, we decided to celebrate the best way we know how here at SERVPRO of Hernando and that is with a celebration! We have so much to be grateful for and commemorate, both as a team and in our individual lives. Together we spent the night watching a beautiful sunset, spending time with our families, and did we mention our mashed potato bar?
Were truly honored to be able to recognize members of our team for exceptional service in three areas, presenting three awards: the Client Service and Care award, the Quantum Leap Award for outstanding professional development, and the Employee of the Year. This year, we were pleased to award the following people:
Samantha A. accepted the Client Care and Service award, admiring her dedication to our customers as the dispatcher and carrying that into her recent promotion to Client Care Coordinator. In her new position with us, Samantha goes out of her way to ensure clients are satisfied with the service they’re receiving – from start to finish. I think its safe to say from the positive feedback our customers have given, that she, along with the rest of our team, is doing a phenomenal job!
Thomas K., respectfully and rightfully accepted our Quantum Leap Award. Thomas became a member of our SERVPRO of Hernando team as a technician this year and immediately proved to us that he has a future in the industry, obtaining IICRC certifications and always spreading his positive attitude to not only his coworkers, but our clients as well.
Leah P. was recognized as our Employee of the Year, following two years as the Client Care and Service recipient. Leah is devoted to taking leadership in many areas and using problem-solving skills on a daily basis. Known around here as the Water Queen, she manages water damages from the office perspective, while lending a calm, helpful hand to customers when they need it most.
This fantastic triad, along with the remaining member of our SERVPRO of Hernando team, are the heart of our company and also valuable members in our community while helping our customers when they have no where else to turn. We are thrilled to see what 2020 brings our SERVPRO of Hernando family.
Washing Machine Leaks in your Spring Hill Home
Although washing machines tend to make our everyday lives easier, they are one of the leading causes of water damages in homes. A leak in the line or even a simple overflow can cause extensive and expensive damages.
Recently we had a customer whose washing machine leaked and causing flooding in their laundry room, running down into their crawlspace and went through the wall affecting their garage. Many may not understand water’s ability to spread as quickly and as far as it can. We here at SERVPRO of Hernando County have been helping customers when water causes damages in their work or home for over 25 years.
We are ready 24/7, 365 to assist and help to make it “Like it never even happened.” As part of your team, we will work hand in hand with your insurance company, simplifying the claims process, making your water damage as stress free as possible. If water damage should occur call us at (352)683-3730.
SERVPRO and the Holidays
With the holiday season looming around the corner, the amount of house fires begin to increase. This is often due to cooking, space heaters, fireplaces/wood stoves, and decorations such as candles. These different factors play a huge part in the spike in house fires around the holidays. It is very important to take many precautions in order to prevent house fires. A few are as follows:
- Do not cook when you have been drinking or are very tired
- Plug space heaters directly into outlets and not into extension cords or power strips
- Have your fireplace/wood stove inspected every year and cleaned when needed
- Do not sleep with lit candles or put candles on your Christmas tree
Even though homeowners take many precautions, accidents do still happen. When disaster strikes, have a company on speed dial that you can trust. SERVPRO of Hernando County has highly trained technicians with the skills and equipment needed to be there in your time of need. We deal with many house fires around the holidays and have experience in all different circumstances and parts of the restoration process.
Have Questions? Call Us Today – (352) 683-3730.
It's Halloween Time!
What do you get when Frankenstein, a sugar skull and a dragon walk into your office?
Our staff works diligently year-round, making fire and water damages “Like they never even happened” and there’s no better way to celebrate Halloween than with another year of fun and face painting at the SERVPRO of Hernando County office.
Owner/Operators, Jeremy and Nora, make it their mission to create a family friendly work environment and Halloween time is no exception. Hiring a professional face painter (him even meeting our staff at 7 a.m. to make sure client schedules were not disturbed) to make all our Halloween costume ideas come to life.
Customers of all ages enjoyed seeing technicians painted up as their favorite superhero, villain, and even a mombie came to visit. A fun time was had by all and there has even been discussions on how to top this year’s festivities.
Advantages for hiring SERVPRO of Hernando County for Mold Remediation
Get Rid of Mold with SERVPRO of Hernando County:
After water or flood damage, your house might experience some mold infestation. Mold can form spores in a very moist environment. The spores are microscopic and can float in the air and travel around from places to places without anyone noticing it. If mold damage is left unmanaged, it can lead to some health issues.
Mold damage in Brooksville can be a real problem for homeowners. People often think that they can clean out the excess water or put soap and water on a towel and wipe the mold away from the floor or the walls. Unfortunately, these mold spores are microscopic, so they often go unnoticeable. This issue is why eradicating mold spores requires a specialist and advanced technology. It can be exhausting and expensive to learn all the information and to obtain the equipment on your own.
SERVPRO has highly trained technician who is experts in mold remediation. They can promptly get to your residential area and inspect it for any signs of mold. Because mold feeds on cellulose and can hide from plain sight, experts often use various technologies to detect mold spores and water sources. They may use negative air chamber to isolate contaminated sites with negative air and physical barriers. The negative pressure can prevent the mold from spreading during the cleaning process. During this process, all heating, cooling, and fans must be turned off to prevent the spread of spores.
SERVPRO techs can use sophisticated equipment such as air scrubbers and HEPA vacuums to capture microscopic spores from the air. This process can prevent the mold spore from spreading throughout the remediation process. The technicians can also use antifungal and anti-microbial treatment to get rid of mold colonies and prevent new ones from forming. They can even get rid of carpeting and drywall that is severely infested by mold. The technicians can thoroughly clean your furniture, curtains, clothes, and other items that were contaminated. They can utilize special techniques to clean and sanitize your belongings.
If you want to save your property from mold damage, then call SERVPRO of Hernando County at (352)683-3730. for a consultation with our skilled technicians.